AIVØLUT1ØN_ opens its doors for a pioneering debate on the advances of artificial intelligence and the impact on the future of work, with the special participation of João Ribeiro da Costa , Head of Digital Transformation and Programme Director at Católica Lisbon School of Business and Economics (Powered by BP) AIVØLUT1ØN, the leading event on digital transformation and artificial intelligence for businesses, is pleased to announce João Ribeiro da Costa, Senior Affiliated Professor and Head of Digital Transformation at Católica Lisbon School of Business and Economics (Powered by BP), as one of the speakers at the first round table entitled "Talent, Workforce Development and Responsible AI". With a distinguished career spanning three decades in information technology and two decades in entrepreneurship, João currently focuses his attention and expertise on the domain of digital transformation. He is a renowned academic, contributing to the education and training of future leaders through undergraduate programmes, international and executive masters, as well as MBAs. The roundtable will explore the enormous potential of AI to reshape the global economy, with a special focus on the most advanced economies, as well as early adopters, who are experiencing both the benefits and the challenges of this disruptive technology. Tickets for AIVØLUT1ØN are now available via the event's website - <a href="https://aivolution.knower.pt/" target="_blank"https://blueticket.meo.pt/Event/10571// - or at Meo BlueTicket.

In the digital maelstrom in which we find ourselves, Artificial Intelligence (AI) is emerging not just as an innovation, but as a comprehensive transformation engine. However, as our dependence on AI increases, so does our exposure to cyber risks. Here, among innovative ideas and creative solutions, we explore how to keep our innovation safe. We'll take a dynamic and entertaining look at the challenges and opportunities that AI presents to the world of cybersecurity, with the aim of ensuring a digital future that is as bright as it is safe. Sónia Marques The Transformative Impact of AI on Cyber Defence: AI is our cyberspace superhero: vigilant, resilient and always ahead of the game. It learns from every attempted attack, becoming ever more cunning. Imagine her as a cyber detective, exceptionally adept at identifying suspicious patterns and anomalous behaviour, always ready to uncover and neutralise threats with a touch of digital magic. Creative Challenges in Integrating AI: However, AI is not a miracle solution. Its effectiveness depends on the quality of the data it consumes. Inaccurate data results in confusing AI. In addition, it faces the constant challenge of adapting to new threats, a veritable race against time and the unexpected in the cyber world. The Battle of Intelligences: The adversaries are getting serious, using AI to develop ever more sophisticated strategies. It's a war of ingenuity where the line between defender and attacker is blurred, a true game of cyber chess where every move is crucial. The Battle of Intelligences: Opponents are getting serious, using AI to develop increasingly sophisticated strategies. It's a war of ingenuity where the line between defender and attacker is blurred, a true game of cyber chess where every move is crucial. Learning and Resilience, Growing with Every Challenge: Every setback is an opportunity in disguise. In the world of AI and cybersecurity, mistakes are precious, revealing where we need to strengthen our defences, always with a creative eye for turning failures into strengths. Ethics and Privacy at the Heart of the Matter: Ethics are non-negotiable. When using AI in cybersecurity, ethical dilemmas are fundamental. It is imperative to navigate with caution, ensuring that privacy and individual rights are respected, balancing security with freedom, in a delicate balance between protection and personal rights. Looking to the Horizon: Emerging trends at the intersection of AI and cybersecurity promise to revolutionise our approach to digital defence. From autonomous AI to maximising its learning, we are on the edge of a new frontier, ready to explore with curiosity and enthusiasm, always in tune with innovation and security. Building together: Unity makes strength. International collaboration and cybersecurity education are essential. Each of us has a role to play in this journey, enabling us to strengthen our security chain with knowledge, creativity and a collaborative spirit. In conclusion, dancing with the future of AI integration in cybersecurity is more than just adapting to technological change; it is a commitment to the responsible evolution and ongoing security of our digital innovations. By embracing collaboration, nurturing creativity and committing to the highest ethical standards, we are paving the way for a safer and more vibrant digital tomorrow. Let's keep moving forward, with confidence and vigilance, to shape a future where technology and security go hand in hand.

This provocative title exposes one of the multiple challenges we face with the implementation and expansion of various technologies around Artificial Intelligence (AI). Any technology today, since we haven't yet crossed the singularity, i.e. the point at which technology will be capable of self-perception, autonomous consciousness and intrinsic determination to follow its most linear desires, such as self-preservation, is still neutral. Francisco Guerreiro In other words, its use by the human species still determines its objectivity, usefulness and impact (socially, economically and culturally positive or negative). For the time being, these technological advances will be based on rules and controls, also due to their degree of risk. Currently, and rightly so, the European Union is the first transnational bloc to legislate on AI, with an agreement having been reached between the European Commission, the European Parliament (EP) and the Council of the European Union (EU) in December 2023 on a legislative package called the "EU AI ACT". This legislation, which was recently approved in a joint vote by the Internal Market and Consumer Protection Committee (IMCO) and the Civil Liberties, Justice and Home Affairs Committee (LIBE), is now awaiting a final vote in the April plenary. And contrary to silly nationalist views, the EU has been a pioneer, to be applauded, in the coordinated and strategic legislation of AI in this phased and calculated transition, as far as possible, towards a more digital economic and social system. Just as today we live connected to the Internet, in the future we may not live without AI. And so, as an MEP, I was part of the majority that decided to legislate on the future of AI in order to ensure that it was Human centred and had different degrees of risk. With unacceptable risk, therefore banned, we have the creation of deep fakes, such as indiscriminate use in facial recognition and biometric analysis in databases and in real time, but also the elimination of its use in social scores (social credit system /social scores). In short, depending on the degree of risk, legislation bans, restricts or regulates the product, the activity, the sector. This path means that it is up to us, including within international institutions, to control the future of this technology which, if used well, will have positive effects on the socio-economic fabric, on companies and on citizens' daily lives, but which, if used for hegemonic purposes, will dictate the end of free and democratic societies. But more than what has been debated and voted on within the EU, we need to talk, to plan and to know where we are heading as a society. Above all, by opening up this conversation to people who are less educated on the subject. The ethical issue surrounding the use of AI is of fundamental importance, especially when the destinies of humanity seem to be directed by small groups and technological gurus rather than national and supranational political institutions. This is because, if we consider that human existence is based on communitarianism (calm down, it's not the same as communism), co-operation, interdependence and the exponentiation of human experiences and relationships, the existential question arises: "Where are we heading as a whole?" Contrary to capitalist and neoliberal theories and practices, which suggest and impose on us that the sum of individualities will create a prosperous collective mass, and that mostly through consumption we will achieve existential fulfilment, human evolution shows us the opposite. We are socio-economically interconnected and we need, in a fair social contract, individual freedoms to be guaranteed and our existential independence to be strengthened, always with a profound civic and political debate that includes as many participants as possible. It should never be an elite, much less a technological elite, that manages and decides our future. Otherwise, we will always be treated like these individuals, mere products to be traded. Relatedly, we are bombarded daily with circumstantial news and endless hours of commentators who are experts on everything and nothing, peppered with widespread disinformation on social media, without centralising the debate on the existential impacts of these disruptive technologies. In other words, what will the growth of AI ultimately be used for? To reduce the labour burden? To increase business and industrial productivity? To share the wealth generated? To guarantee more access to goods and services at lower environmental and economic costs? To protect our freedom from totalitarian security? Move us towards a technocratic tyranny? Facilitate the automation and robotisation of conflicts? Physically integrate with human biology? I remember this lack of path and limits, even if conceptual and with the EU having legislated on the subject, when in Japan, as a member of the IMCO committee and on an official EP visit, I asked an executive of a multinational technology company where the company's red line would be in terms of AI development, as well as what his position was on Transhumanism (which could even generate a race to implant brain chips that use AI in order to transform the human cognitive process, giving it unimaginable technological capabilities). His response, as well as that of the whole room, was a resounding we don't know. I therefore believe that the ultimate goal of AI, and of technology in general, has yet to be debated. This is because, although there are already some centres of debate about which path we should take as a society, the voracity of this social, economic and cultural model, which is attached to individualism, consumerism and infinite growth (a physical impossibility in any healthy and balanced ecosystem), will dictate that we will continue to widen the gap between those who have more resources, power, access and guarantees, and the rest. Because that's how deep the political and existential debate is today. Practically non-existent. It is therefore urgent that we centre the conversation around this and any other technology from the perspective of what society we want to build and what role the human being plays in it. I conclude with the provocation with which I began this article. Will AI decide our political destinies in the near future? Perhaps if we maintain this dysfunctional social, economic and cultural paradigm. But one thing is certain. If so, human existence will be dystopian and tyrannical.

Times change, wills change! This is what we've been seeing in the Contact Centre over the years... Customer demands have been increasing and the sector has been constantly changing and adapting! Thus, from the more traditional telephone contact system, there has been an evolution towards service via telephone, email, chat, chatbots, etc. (multichannel service). This has had to be personalised, fast and in line with the needs of the customer, who increasingly wants a unique and exclusive experience and service. The latest leap in this ongoing evolution is the use of Artificial Intelligence! In recent years, Artificial Intelligence (AI) has been playing an increasingly important role in a variety of sectors, and the Contact Centre is no exception! Cláudia Ferreira The combination of AI's data processing capacity with the empathy and understanding of the human being on call can result in greater efficiency and greater customer satisfaction. Contact centres deal with a variety of repetitive tasks, such as answering standard questions, providing simple information and routing calls to the appropriate departments. In this case, AI can be used to automate these tasks, freeing up employees to deal with more complex and possibly more important issues. This improves operational efficiency, but also reduces the workload of employees, allowing them to focus on more meaningful interactions. Another way in which AI can complement human work in this context is by helping to personalise customer service. With AI algorithms it is possible to analyse a large volume of data in order to understand individual customer preferences, interaction history and even, going a step further, the emotional tone of a conversation. This information can then be used to personalise interactions, making it possible to offer more relevant and satisfactory solutions. During a call, contact centre operators often face complex challenges that require quick and precise responses. AI can provide real-time assistance, suggesting answers based on contextual information as well as the customer's history. This allows operators to solve problems more efficiently, but also increases their confidence and even their ability to respond, especially when they still have little training and/or experience. Finally, AI can be used to analyse data from past interactions and customer feedback to identify areas for service improvement. By analysing patterns and trends, contact centres can make proactive adjustments to their processes and policies to better respond to customer needs and expectations. As such, AI has the potential to revolutionise the way contact centres operate, complementing human work and improving the customer experience. By harnessing the power of AI for personalisation, automation, emotion analysis and "on time" assistance, contact centres can offer a more efficient, effective service with a higher satisfaction rate. However, it is important to remember that AI should be seen as a tool to complement the work of human agents, but not to replace them completely, in order to guarantee an ideal balance between technology and empathy. On the other hand, it is important that companies use this technology responsibly and reflect on the ethical challenges associated with its use. If they do so, they can make the most of AI's transformative potential in customer service and remain competitive in an ever-changing market.

The rapid evolution of Artificial Intelligence (AI) is redefining the labour market landscape, bringing with it challenges and opportunities. The automation of tasks, the necessary retraining of workers and changes in the nature of the tasks to be performed are among the most significant aspects of this transformation. As advanced algorithms and automated systems gain ground, it is certain that repetitive and routine tasks will increasingly be delegated to artificial intelligence. Catarina Lino On the other hand, the growing use of GenAI in functions such as marketing, customer service or even product/service development has led to debate about the role of AI in more qualified functions. Regardless of the level of qualification of the function, the opportunity for this use is one of efficiency. If it is based on skills and abilities that maximise the regular use of AI, we will have professionals and companies able to navigate the technological and ethical constraints of this powerful tool. It is therefore obvious that we can only tackle automation through the continuous retraining of workers. Training and skills development programmes are vital to equip professionals with the technical knowledge and skills they need to adapt to the new demands of the market. Companies have a crucial role to play in supporting and investing in the development of their teams, alongside investment in technology, as this is the only way to achieve a smoother transition to new roles and responsibilities without losing productivity/efficiency in day-to-day deliveries. The use of GenAI to optimise recruitment and selection processes, career management and talent loyalty is done by both sides of the equation: it's not just companies that rely on these tools, but also professionals who appreciate the added value in their daily lives. This "democratic" use of the power to analyse data, generate text, images and even create business plans or new development strategies has an inherent sense of opportunity as impactful as that which came with the widespread use of electricity or the World Wide Web. The chance to access a potential waiting to be fulfilled is at our fingertips - I can include a professional-quality photograph on my CV without the cost of a photo shoot, I can improve my LinkedIN synopsis with a robust version of copy that values me, I can revise my CV so that it is better rated by the screening software used by recruiters and I can even create a networking strategy that positions me for "that" promotion. Comments on the quality of these results compared to those from professional services will be confirmed or vetoed with the passage of time and their use, but immediate access to solutions that allow you to start better positioned are already here, in use and impacting careers. Reflecting on AI in the labour market therefore leads us to a conclusion of a "lapalysed" nature: this is a decisive moment, in which the decisions of all users (existing and potential) will be the factor that allows them not only to survive, but to thrive in a work environment driven by artificial intelligence.

AIVØLUT1ØN_ -The Transformative Power of Artificial Intelligence, scheduled for 29 May 2024 in Lisbon, promises to be the most revolutionary event of the year in Lisbon on Artificial Intelligence. Organised by Knower™ Impact Meetings, this gathering is more than a conference: it's a milestone in the history of AI, where the most innovative ideas and the brightest minds meet. And they come together... To be a sponsor of AIVØLUT1ØN is to be at the centre of this revolutionary movement. We are delighted to announce the latest partners in this transformative journey: The presence of these sponsors at _AIVØLUT1ØN_ - The Transformative Power of Artificial Intelligence symbolises the union of innovation and futuristic vision. Don't miss the chance to explore the future of AI with leading industry experts. Book your ticket now and join us on 29 May 2024 at the MEO Arena - Sala Tejo! 🔖 Tickets | https://blueticket.meo.pt/Event/10571/ For special conditions when purchasing 3 or more tickets, please contact the event organisers.

Innovation and health have always gone hand in hand. Nowadays we have the privilege of being able to access countless technological developments and innovative healthcare, but for the vast majority of our existence none of this existed. My generation, for example, doesn't know what a world is like without antibiotics, dentists or an X-ray. But even though these tools are now so commonplace, there is a lot of room to conquer in terms of improving people's lives and health, not least because there are always new diseases challenging medicine and there is an increasing need to optimise healthcare so that responses become faster and more efficient. It's for all these reasons that technological innovation in health is an ever-accelerating reality, with Artificial Intelligence (AI) coming up more frequently nowadays and its weight becoming increasingly significant in clinical practice. Nádia Búgia Having said this, I decided to identify 5 areas where the advances of AI in healthcare are being felt the most: Robotic assistance: Surgeries performed remotely are now a reality thanks to remote-controlled robots, achieving the same level of precision, reducing recovery time and enabling access to specialists anywhere on the planet. Another great achievement of robotic assistance is chatbots used to monitor mental health symptoms, provide emotional support and detect warning situations that lead to referrals to specialised services. Operational Efficiency: AI systems have revolutionised the operational ecosystem in that they optimise hospital management and work processes, act in terms of patient and healthcare unit data security and reduce operating costs. Imaging is also seeing major developments with algorithm systems that interpret medical images in order to identify diseases and irregularities. Data management: AI performs data analyses at a speed and acuity unattainable by any human. With this technology, it is possible to analyse genetic data and individual characteristics in order to apply treatments tailored to each patient. AI-assisted diagnosis has been widely used to help doctors diagnose when there is a large amount of clinical data that needs to be interconnected quickly and accurately, just as pharmacology has seen the relevance of data analysis tools in the discovery of new drugs and therapies. Monitoring and preventive diagnostics: Long-range technologies make it possible to monitor patients remotely, facilitating permanent control of chronic diseases and preventive action by reading signals that allow early detection of health problems. Still from a preventative perspective, Artificial Intelligence algorithms also work in our favour by being able to identify disease patterns and risks through the collection of patient data. Scale and accessibility: We mustn't forget that from the moment a scientific discovery is made to its applicability, many years pass in between. Therefore, in line with what has already been mentioned, the faster the research and the more efficient the tests and their correlations, the quicker the therapies will be applied to patients. So it's only natural that AI is now a viable driver of faster solutions, thus speeding up the scalability of the solution so that access can be extended to the general population. In fact, I consider myself lucky to live in a world where healthcare is brutally developed compared to my grandparents' time and with the prospect of more and more technological advances aimed at prolonging and improving our lives. There's no doubt that we live in exciting times.

The rise of artificial intelligence (AI) and automation has had a significant impact on the business environment, and in the short term this impact is expected to be much more significant and relevant, creating unique challenges and opportunities for leaders in all sectors. In this context, it is essential to consider the role of AI in organisational competitiveness and communication, without neglecting the well-being, happiness and potential of multi-generational employees. Amílcar Gabriel, CEO Organisational Competitiveness: AI-driven robot functions have the potential to significantly increase the efficiency and productivity of organisations. Robots and automated systems can perform autonomous, repetitive tasks with precision and speed, freeing up employees to focus on more strategic and creative activities where they feel truly happy and can realise their full potential. It will be up to leaders to implement AI systems to optimise processes, create synergies and promote more efficient management, thus giving their organisation a competitive edge in the market. Effective communication: Effective communication is essential for success in a business environment dominated by AI and automation. Using AI technologies such as chatbots and data analysis, we can significantly improve internal and external communication. Chatbots can provide instant answers to questions from employees, customers and business partners, while data analysis can help leaders and area managers identify trends and patterns of behaviour, contributing to strategic communication decisions. Effective communication will certainly be a point of emphasis in which AI will play a leading and very relevant role for the future. Employee wellbeing: AI not only automates processes, it can also play a crucial role in employee wellbeing. Through virtual assistants and other applications (e.g. health), AI can offer personalised support, providing guidance on each topic in a very targeted and detailed way (e.g. exercise, diet plans, etc.). Leaders can promote the use of these technologies to help employees maintain healthy and balanced lifestyles, thus contributing to a more productive and happier work environment and consequently everything around them, both at family and social level. Impact on different generations: Robotised functions and AI will have a significant impact on current and future generations. For younger generations, AI is a natural presence, they adapt quickly to change and embrace technology with enthusiasm, while for older generations the challenges of adaptation and resistance will be the most impactful. Leadership must recognise these differences and promote adequate support and training to ensure that all employees can make the most of emerging technologies, but it is essential that leaders are the ones promoting and guiding a future driven by AI and robotics, fostering a culture of continuous learning and adaptation, as well as ensuring the development and responsible use of AI, framing each person's purpose. At the same time, the challenges of leadership in the context of AI are also an opportunity to promote inclusion and diversity, providing equitable solutions adapted to each reality. In short, leadership plays a key role in navigating this new world, shaping a future where AI is a force for human progress and not the opposite, but must also be attentive to each person's purpose. This involves understanding the motivations, values and aspirations of each team member and aligning their tasks and responsibilities with their personal and professional goals, where employees feel empowered to contribute new ideas and solutions. Conclusion: In conclusion, robotic functions and AI will in the short term transform the business environment in an unprecedented way, boosting organisational competitiveness and improving communication, as well as having a positive effect on employee well-being. Leaders have played a pivotal role in defining and guiding these themes in organisations through these changes, recognising and capitalising on the potential of emerging technologies, while ensuring that employees can thrive in this new working environment, which we all hope will be dynamic, innovative, healthy, happy and human-centred, where the focus will always be on collective success.

Digital transformation leaves no room for doubt: it has established itself as an imperative for organisations in all sectors, providing unique opportunities to adapt, innovate and thrive in a business environment that is constantly evolving. The adoption of new digital technologies has changed the way organisations operate, redefining processes, products and services and impacting on various organisational aspects, ranging from agility to collaborative, communicational or operational efficiency. Today, artificial intelligence is emerging as a major driving force behind the ongoing digital revolution, enabling companies of all sizes to become more agile, efficient and innovative. Tatiana Vale, CMO And talking about artificial intelligence is not just about automation or digitalisation, but rather about empowering companies through a series of aspects that will take them to unprecedented heights. Some examples: Intelligent Automation: artificial intelligence brings with it the automation of routine tasks with algorithms carrying out complex and repetitive processes that human beings would never be able to perform with such agility and efficiency. Predictive Analysis and Big Data: artificial intelligence deals with large volumes of data, reading and organising patterns and providing important insights for decision-making. Hyper-personalisation of the Customer Experience: recommendation systems based on artificial intelligence and its ability to read and organise data make it possible to offer highly personalised experiences, a demand of today's consumers. Virtual Assistance and Customer Service: virtual assistants or chatbots fuelled by artificial intelligence are proliferating, helping to improve customer service by speeding up service and sorting. Process optimisation: algorithms analyse processes, assess inefficiencies and propose improvements leading to increased efficiency and return on value. Product and Service Innovation: drives innovation by enabling completely new products and services. Strategic Decision Making: systems based on artificial intelligence provide data-based analyses contributing to strategic decision making. Cyber Security: artificial intelligence can be crucial in detecting cyber threats by providing proactive defences against attacks. Today artificial intelligence plays a key role in enabling companies to become more agile, efficient and innovative, driving digital transformation and shaping the future of business. In this new paradigm, it is crucial that leaders prepare for the advent of artificial intelligence, ensuring that organisations take full advantage of the opportunities offered by this transformative force, while facing challenges ethically and responsibly and remaining attractive, competitive and innovative.