The rise of artificial intelligence (AI) and automation has had a significant impact on the business environment, and in the short term this impact is expected to be much more significant and relevant, creating unique challenges and opportunities for leaders in all sectors. 

In this context, it is essential to consider the role of AI in organisational competitiveness and communication, without neglecting the well-being, happiness and potential of multi-generational employees. Amílcar Gabriel, CEO

Organisational Competitiveness: AI-driven robotic functions have the potential to significantly increase the efficiency and productivity of organisations. Robots and automated systems can perform autonomous, repetitive tasks with precision and speed, freeing up employees to focus on more strategic and creative activities where they feel happy and can realise their full potential. It will be up to leaders to implement AI systems to optimise processes, create synergies and promote more efficient management, thus giving their organisation a competitive edge in the market.

Effective communication: Effective communication is essential for success in a business environment dominated by AI and automation. By leveraging AI technologies such as chatbots and data analytics, we can significantly improve internal and external communication. Chatbots can provide instant answers to questions from employees, customers and business partners, while data analysis can help leaders and area managers identify trends and patterns of behaviour, contributing to strategic communication decisions. Effective communication will certainly be a point of emphasis in which AI will play a leading and very relevant role for the future. 

Employee well-being: AI not only automates processes, it can also play a crucial role in employee wellbeing. Through virtual assistants and other applications (e.g. health), AI can offer personalised support, providing guidance on each topic in a very targeted and detailed way (e.g. exercise, diet plans, etc.). Leaders can promote the use of these technologies to help employees maintain healthy and balanced lifestyles, thus contributing to a more productive and happier working environment and consequently to everything around them, both at home and socially.

Impact on different generations: Robotised functions and AI will have a significant impact on current and future generations. For younger generations, AI is a natural presence, they adapt quickly to change and embrace technology with enthusiasm, while for older generations the challenges of adaptation and resistance will be the most impactful. Leadership must recognise these differences and promote adequate support and training to ensure that all employees can make the most of emerging technologies, but it is essential that leaders are the ones promoting and guiding a future driven by AI and robotics, fostering a culture of continuous learning and adaptation, as well as ensuring the development and responsible use of AI, framing each person's purpose. At the same time, the challenges of leadership in the context of AI are also an opportunity to promote inclusion and diversity, providing equitable solutions adapted to each reality. In short, leadership has a key role to play in navigating this new world, shaping a future where AI is a force for human progress and not the opposite, but must also be attentive to each person's purpose. This involves understanding the motivations, values and aspirations of each team member and aligning their tasks and responsibilities with their personal and professional goals, where employees feel empowered to contribute new ideas and solutions.

Conclusion: In conclusion, robotic functions and AI will in the short term transform the business environment in an unprecedented way, boosting organisational competitiveness and improving communication, as well as having a positive effect on employee well-being. Leaders will play a pivotal role in defining and guiding these themes in organisations through these changes, recognising and capitalising on the potential of emerging technologies, while ensuring that employees can thrive in this new working environment, which we all hope will be dynamic, innovative, healthy, happy and human-centred, where the focus will always be on collective success.